Family Solutions Center

Need help solving a problem about your child’s education? Follow this simple two-step process.
Your School is Your Greatest Resource
STEP 1: Contact the Family & Operations Coordinator at your child's school 
You can find the name and cell phone number of your Family & Operations Coordinator by going to our website, www.camden.k12.nj.us/schools, by calling 856-966-2507, or by texting 856-448-5558.
When you contact your Family & Operations Coordinator, he or she will:
1. Help you determine how your problem can be resolved: at the school, in the community, or at the Central Office.
2. Consult their resource guide to refer you to a community organization that can help you.
3. Connect you to the school staff member that can best help you (ex: teacher, guidance counselor, social worker).
Family & Operations Coordinators should get back to you within two school days of you sharing your concern. Every outcome will not necessarily be what you want, but Family & Operations Coordinators will work with you to try and find a solution. Please be patient and understanding, as they are trying to solve many problems at once. 


The Solutions Center Addresses Broader Challenges
STEP 2: The Solutions Center provides support on broader policy matters, District-wide issues, and escalated concerns.
You can reach the Solutions Center by calling 856-966-2507, by texting 856-448-5558, or by visiting the Central Office at 201 N. Front Street. At the Solutions Center, you can receive support in English or Spanish.
Make sure you contact your Family & Operations Coordinator before trying the Solutions Center—the Solutions Center will collaborate with your Family & Operations Coordinator to try to reach a resolution.
When you contact the Solutions Center, remember to:
1. Be specific—start with who/what/when/where/how/why—and bring any supporting papers.
2. Come with a desired resolution in mind—what would you like the outcome to be?
Stay constructive—we want to work with you to resolve this challenge and help make sure it doesn’t happen again.
The Family Solutions Center is located at:
Administration Building
201 N. Front Street, 1st Floor
Camden, NJ 08102
Phone: 856-966-2000, extension 38100
Email: families@camden.k12.nj.us
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